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Live Arrival Guarantee:

We guarantee live arrival on all livestock (applies to Queens only for colonies, not workers). A replacement will be sent should livestock fail to survive the journey. Please note that the guarantee is only valid for UK and Ireland deliveries, orders outside these destinations are at the customers own risk.

Once you have received your livestock Ants UK (Edu-Sci Ltd) will offer a replacement should livestock perish within 24 hours of arrival. After this initial period we are unable to replace any insects which may perish due to us having no control over the environmental conditions where the insects are being kept. It is the responsibility of the purchaser to ensure they have undertaken enough research to be able to look after the insects properly and provide them with the correct conditions. By purchasing from us you are agreeing to these terms.